Support Engineer
Salary:
Competitive
Closing date:
Ongoing
Location:
Northamptonshire
Are you a Support Engineer looking for a new challenge?
We are looking for a Support Engineer who has an abundance of knowledge operating systems, device configurations and SQL. You will be able to successfully collaborate with the team to ensure successful deployment of new releases and ensure that our customers requirements are met and exceeded.
This role is based in Northamptonshire working for our Assure65 brand with a focus on our customers needs and data security. Additionally, you will be expected to commercially aware and be able to understand and implement our company strategy.
Key tasks:
- Responsible for day to day support of hardware & applications, closing of tickets via Freshdesk
- Determine the appropriate priority of tickets (P1 – P4)
- Reporting ticket status to the team for effective resource planning
- Provide user support to ensure delivery of the SLA agreements
- To prepare training shorts and user guides
- To deliver users training to internal and external users
- To complete routine checks, for example email bounces, database checks and back up has been completed.
- Identify, record, document thoroughly and track bugs
- Perform thorough regression testing when bugs are resolved
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements and document user stories
- Investigate the causes of non-conforming software and communicating to the development team • Setting up hardware to client specification and documenting set up steps
- Documenting antivirus status of team devices, checking status via management console and enforcing system scans
- Maintaining lists of customer requirements for consideration in the ongoing development of Zoom application and attend weekly meetings to support this process
What will you get in return?
- A fabulous working environment in our office on Savile Row, with fresh fruit platters, beverages and office snacks, as well as Friday drinks
- Flexibility for hybrid home working
- 25 days holiday plus bank holidays and 3 ‘gift days’ between Christmas and New Year
- Additional holiday enhancements (e.g. a week off if you get married, time off on the birth of a grandchild etc)
- Enhanced sick pay
- Employee Assistance Programme including face to face counselling sessions
- Healthcare cash plan
- Discounted gym membership
- Life insurance
- Referral bonuses and vouchers
- Investment in your professional development
- A fun, sociable team… and working in the hospitality industry we know how to throw a good party!
If you are interested in working with some of the UK’s most innovative, exciting and high-profile restaurants, hotels and pub groups, such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels, please get in touch with us today.
Our team are experts in their fields but are also dynamic, fast-paced, commercial, customer-focused. We also all #lovehospitality!
It’s a really exciting time to join our business and come and grow with us.
Please submit your cover letter and CV to HR@FoodAlert.com. At present we have an open-ended advertisement, but we will be contacting suitable candidates for interview as and when applications are received. We are looking for the successful candidate to start as soon as possible.
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