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In this module you will:

  • Understand your responsibility with regard to licensing legislation
  • Understand your responsibility when dealing with young people and alcohol
  • Be aware of the physical signs of alcohol abuse and how to deal with it
  • Be aware of your responsibilities in the service of alcohol
  • Be able to identify the different types of drugs and how to deal with the problems
  • Be able to identify the signs of conflict and how to deal with it effectively

Summary:

Section 1: The Licensing Act 2003

  • The 4 Licensing Objectives
  • People in Licensing
  • Types of Licence
  • Premises Licence
  • Licensed Hours
  • Offenses
  • Smoking

Section 2: Children, Under 18s and Alcohol

  • Children, Young People and Alcohol
  • Protecting Children from Harm
  • Age Verification Policy
  • Your Responsibility
  • Proof of Age Documents
  • Test Purchasing

Section 3: Alcohol Awareness

  • The Effects of Alcohol
  • Dispensing Alcohol
  • Alcohol Strength
  • Recommended Safe Amounts of Alcohol
  • Units of Alcohol
  • So What’s in Your Drink?
  • Factors Determining the Effects of Alcohol
  • The Physical Effects of Alcohol
  • The Warning Signs

Section 4: Social Responsibility

  • Alcohol Promotions
  • Minimum Measures and Customer
  • Awareness
  • Serving Alcohol – Your Role
  • Drink Driving

Section 5: Drugs in the Licensed Trade

  • Physical Signs of Drug Use
  • Behavioural Signs of Drug Activity
  • Common Types of Illegal Drugs
  • Preventing Drug Activity

Section 6: Conflict in your Workplace

  • Signs of Conflict
  • Causes of Conflict
  • Communication Skills
  • Preventing Conflict
  • Dealing with a Conflict Situation
  • Guidelines for Dealing with Conflict

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