Flexible, cost-effective, and results-driven – there’s lots to love about elearning as a training option. Whether you’ve got an urgent skill gap that needs filling, or you want your people to be able to train on-the-go, elearning could be the option for you.
In this module you will:
- Understand your responsibility with regard to licensing legislation
- Understand your responsibility when dealing with young people and alcohol
- Be aware of the physical signs of alcohol abuse and how to deal with it
- Be aware of your responsibilities in the service of alcohol
- Be able to identify the different types of drugs and how to deal with the problems
- Be able to identify the signs of conflict and how to deal with it effectively
Summary:
Section 1: The Licensing Act 2003
- The 4 Licensing Objectives
- People in Licensing
- Types of Licence
- Premises Licence
- Licensed Hours
- Offenses
- Smoking
Section 2: Children, Under 18s and Alcohol
- Children, Young People and Alcohol
- Protecting Children from Harm
- Age Verification Policy
- Your Responsibility
- Proof of Age Documents
- Test Purchasing
Section 3: Alcohol Awareness
- The Effects of Alcohol
- Dispensing Alcohol
- Alcohol Strength
- Recommended Safe Amounts of Alcohol
- Units of Alcohol
- So What’s in Your Drink?
- Factors Determining the Effects of Alcohol
- The Physical Effects of Alcohol
- The Warning Signs
Section 4: Social Responsibility
- Alcohol Promotions
- Minimum Measures and Customer
- Awareness
- Serving Alcohol – Your Role
- Drink Driving
Section 5: Drugs in the Licensed Trade
- Physical Signs of Drug Use
- Behavioural Signs of Drug Activity
- Common Types of Illegal Drugs
- Preventing Drug Activity
Section 6: Conflict in your Workplace
- Signs of Conflict
- Causes of Conflict
- Communication Skills
- Preventing Conflict
- Dealing with a Conflict Situation
- Guidelines for Dealing with Conflict
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Our elearning courses, through partnership with Flow Hospitality Training, are endorsed by RoSPA, IQ, People 1st Quality Mark, the Institute of Hospitality, CPD and SQA.

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