Flexible, cost-effective, and results-driven – there’s lots to love about elearning as a training option. Whether you’ve got an urgent skill gap that needs filling, or you want your people to be able to train on-the-go, elearning could be the option for you.

In this module you will:

  • Understand the key factor that makes a good bartender
  • Understand your responsibilities with regard to the Weights and Measures Act 1985
  • Become familiar with the different types of equipment you will use on the bar and in the cellar
  • Become familiar with different products you may sell
  • Understand the key factors involved in providing an excellent service to your customer


Section 1 – The Good Bartender

  • Personal presentation
  • Build the perfect Bartender
  • Your essential tools
  • Style and movement
  • The 5 priorities model caring for your customer

Section 2 – Knowing your bar

  • Bar equipment
  • Cellar equipment

Section 3 – Product knowledge

  • Product knowledge
  • Spirits
  • Some common spirits
  • Whisky
  • Producing whisky
  • Scottish whisky
  • Whiskies of the world
  • Liqueurs
  • Some common liqueurs
  • Wine and Champagne
  • Wine styles
  • Beer
  • Producing beer
  • Some common beer styles
  • Caring for beer

Section 4 – Bar service

  • Bar service
  • Weights and measures
  • Dispensing alcohol
  • Measures
  • The perfect pour
  • The perfect pour activity
  • Stock control
  • Prevention of stock wastage
  • Stock wastage calculator
  • Drink presentation
  • Drink preparation and presentation
  • Drink preparation activity

Section 5: Drugs in the Licensed Trade

  • Physical Signs of Drug Use
  • Behavioural Signs of Drug Activity
  • Common Types of Illegal Drugs
  • Preventing Drug Activity

Section 6: Conflict in your Workplace

  • Signs of Conflict
  • Causes of Conflict
  • Communication Skills
  • Preventing Conflict
  • Dealing with a Conflict Situation
  • Guidelines for Dealing with Conflict

Other eLearning Courses

Our elearning courses, through partnership with Flow Hospitality Training, are endorsed by RoSPA, IQ, People 1st Quality Mark, the Institute of Hospitality, CPD and SQA.

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