Flexible, cost-effective, and results-driven – there’s lots to love about elearning as a training option. Whether you’ve got an urgent skill gap that needs filling, or you want your people to be able to train on-the-go, elearning could be the option for you.

In this module you will:

  • Understand the required skills and knowledge required to work in a restaurant
  • Understand the correct techniques to use when carry plates and trays
  • Become familiar with the different food types
  • Become familiar with the order of service and how to implement it in your restaurant


Section 1: Working in a restaurant

  • Restaurant Terminology
  • Your Essential Tools
  • Personal Presentation
  • Build the Perfect Waiter
  • Waiting Etiquette
  • Waiting Etiquette Video
  • The Five Priorities Model

Section 2: Product knowledge

  • Food Knowledge
  • Meat
  • Meat Video
  • Fish
  • Types of Fish
  • Herbs and Spices
  • Herbs
  • Spices
  • Desserts
  • Cooking methods

Section 3: Table Service

  • Setting a Table
  • How to Set a Table
  • Table Setting Styles
  • Setting a Table Activity

Section 4: Taking orders

  • Position Numbers
  • Taking Orders – Method 1 and Method 2
  • Taking Orders for Large Tables
  • Processing Orders

Section 5: Tray Service

  • Using a Tray
  • Handling Glassware
  • Carrying a Tray Correctly
  • Loading a Tray
  • Unloading a Tray

Section 6: Product Knowledge

  • Carrying and Clearing Plates
  • Plate Carrying
  • Carrying Plates
  • Clearing Plates
  • Plate Clearing

Section 7: Taking orders

  • Order of Service
  • Order of Service Video

Other eLearning Courses

Our elearning courses, through partnership with Flow Hospitality Training, are endorsed by RoSPA, IQ, People 1st Quality Mark, the Institute of Hospitality, CPD and SQA.

The Bartender

Equips staff with the essential skills required to setup and efficiently run a professional bar, while giving great customer service.

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Food Safety Level 2

Ensures your staff understand their responsibilities when it comes to hygiene safety and legislation.

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Food Allergens

Ensures your staff understand their responsibilities for allergens legislation and how to deal with allergic reactions.

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