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Urban Leisure Group, which operates nine stylish bars in the London area, has embraced the digital transformation of its safety compliance during the COVID-19 pandemic.

Faced with having to shut down its premises overnight and then prepare them for reopening with relatively short notice, operations manager Hannah Vernon was grateful to have access to Food Alert’s cloud-based compliance software, ALERT65.

The application gives hospitality businesses the tools they need to easily tackle complex compliance issues by automating manual tasks and centrally storing information and policy documents across multiple locations.

Hannah explained: “We were already users of ALERT65 but the true value of the software has really shone during these challenging times. The Food Alert team were very quick to respond to the crisis and update the operational guidance and checklists in accordance with the new world that we faced.

“Being able to use ALERT65 to access all the risk assessment task lists and templates from my home office for all our venues, was such a relief and made my job so much easier.

“It is also the essential ingredient that every operator needs to make sure that complex food safety management, especially at a time when we are evolving our offer with take-away and click & collect options to meet the new trading conditions, is made easy. We manage all our food safety requirements in one place, including allergen management, supplier management, cleaning schedules and HACCPs.

“The Covid situation has demonstrated how digital and paperless compliance is no longer the future, but the here and now.”

ALERT65 is also far more than a compliance tool. It provides staff with an intuitive task tracker and training management module.

The task tracker and checklists can be customised to match exact requirements and makes sure nothing gets missed by assigning and managing tasks by site, with the ability to close off tasks once they are completed.

The training management module means you can manage employee training from one single location, whereby courses can be booked, employee progress tracked and training reminders scheduled.

“Hygiene and Health & Safety has always been an important part of ULG but it’s now critical to our success. With the support of Food Alert and ALERT65, we have expert advice and the tech we need to deliver a safe, compliant and enjoyable experience for our teams and our customers as they return to our venues,” concluded Hannah.




Covid-19, Food Safety, Health & Safety


Food Alert