This specialist service is designed to support Deliveroo partners in improving their food hygiene standards
Food Alert will:
- Review your most recent inspection report.
- Assess your submitted action plan and any supporting evidence of improvements made.
- Evaluate whether the changes are likely to lead to a better rating during your re inspection.
Important: If needed, we’ll guide you in gathering further evidence or making additional improvements before giving our approval.
Pop your details in the form below to access your download
On-site consultation
Face-to-face expert assessment
£299
(exc. VAT)
- Expert consultant on-site
- Staff coaching & training
- Physical inspection of changes
- Spot missed improvement areas
Perfect for
- Long-term improvement focus
- Complex cases needing guidance
- Maximum reassurance and support
Email support
Convenient online assessment
£35
(exc. VAT)
- Complete online process
- Faster turnaround time
- Document and photo review
- Video evidence assessment
Perfect for
- Budget-conscious businesses
- Quick return to trading
- Straightforward improvement cases
How it works
Simple 4-step process to get you back online
Purchase service
Choose email or on-site consultation package.
Submit evidence
Provide your completed action plan, photos, videos, and re-rating receipt.
Assessment
Our experts review your improvements and provide guidance.
Get approved
Receive approval to return to platform (if evidence is sufficient).
What you will need to provide
Required documents
- Your completed action plan
- Most recent inspection report
- Receipt showing re-rating application
- Any supporting improvement documents
Visual evidence
- High-quality photos of improvements
- Video evidence of changes made
- Before/after comparison images
- Staff training documentation
Pop your details in the form below to access your download
Our main focus is to verify that the corrective actions you’ve taken address the issues raised in your inspection report
However, we’re also happy to provide support and answer any questions you or your team may have regarding food safety or specific points highlighted by your inspector.
Important information
Upon purchase, you will be asked to attach additional business details (including EHO inspection report and a copy of an action plan to address key areas of concern). We will review these details and provide additional guidance as required.
Deliveroo requires merchants to complete this process within 30 days of purchase to be eligible for an exception.
FAQs
How do I locate my FSA ID?
The unique number can be found within the URL of your site listing on the FSA website. Further guidance is available here: https://help.deliveroo.com/en/articles/3406543-how-do-i-find-my-fsa-rating-uk
I have rerating before consultation has been completed, can I be approved without going through the process?
Provided you have proof of the outcome of your council re-inspection and have scored a 2 or above in the re-inspection, there is no need to complete the consultation. Please contact Deliveroo via Hub to speak to one of the support team or contact your account manager about this (insert Food Alert response re if a refund would be given?)
I've exceeded the deadline date, can I still proceed with the assurance process?
If you have missed the deadline to sign up or to submit your evidence of improvement, you may still continue with the assurance process but please note that your account will be suspended until you have successfully completed the assurance process.