Allegations of food poisoning (AFPs), allergic reaction or contamination accusations are an unwelcome but occasional experience in the world of restaurants, catering and hotels.

It’s understandable that it might feel like a bit of a disaster if that lands on your doorstep. But it doesn’t have to be. When you choose to work with the team of Food Safety experts at Food Alert, you’ll have us on hand – any time of day or night – to guide you through the process.

Expert support every step of the way

When you receive notice of a food complaint, our team is just a phone call away to advise and deal with it on your behalf, so the burden is lifted right off you!

We’ll contact the guest involved, discuss their experience, and gather all the relevant information needed for an investigation. Then we’ll take the time to chat with you and your staff to establish preparation methods as well as flagging up any areas of concern that might come up further down the line. 

Then you’ll get a thoroughly researched action plan that we’ll roll out with you and your team, as well as communicating with your customer to let them know the findings of the investigation. All of this, along with detailed case tracking is visible to you via our Alert65 Food Complaints module. 

And we’re always just at the end of a phone throughout the whole process so you’ve got the peace of mind that a dedicated team of experts are looking out for you!

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The Process

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Take a look at our other services

There’s plenty more the experts at Food Alert can help you with. Find out exactly how we can support your business to be safe and client.

Compliance Membership

All your food hygiene & safety needs covered. Membership includes, annual audits, staff training, access to safety management software, 24 hour helpline, policies and HACCP.

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COVID-19 Certification

Protect your business, reassure your guests, and get Covid-secure with Food Alert’s COVID-19 Certification Scheme.

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Safety Advice Line

Get expert advice, support and guidance 24/7 with our advice line. Manned by our expert team, our advice line means you’ll never have to face an issue alone ever again.

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