When Inception Group decided to switch its safety provider, the independent bar and restaurant operator couldn’t believe how easy the process proved to be! 

Founded in 2009, Inception Group operates quirky venues in Central London, City of London and throughout the South West – from Mr Fogg’s themed bars based on the travels of fictional adventurer Phileas Fogg to Barts, to a tongue-in-cheek immersive live entertainment venue Bunga Bunga. 

With memorable experiences to Inception Group’s award winning concepts, the group wanted a safety provider it could rely on, and Food Alert proved to be the ideal match.

The switching process, far from being a protracted and frustrating experience, proved to be seamless and took just a couple of weeks to complete.

Inception Group’s compliance, audit & training manager, Ellie Kwong, said:

“Our incumbent safety provider was not living up to our expectations in terms of quality of product and service, so we decided to change. The Food Alert team was on hand throughout the switching process and continues to be there whenever we have a query.

“Any concerns about losing data or it being a complex process was soon put to bed and the process couldn’t have been easier.

“The safety software, Alert65, has transformed the way I work. I am far more productive and efficient with the ability to customise reports to meet Inception Group’s needs and deliver real-time reporting and analytics with just a few clicks. For example, if my directors want to know how many incidents we’ve recorded, with year on year comparisons, I can do that within minutes rather than many hours. Food Alert is also continuously enhancing and updating Alert65, which is great as it’s always improving.”

Alert65 gives operators the power to tackle complicated compliance issues with ease, while also saving time and money by automating time-consuming manual tasks. All compliance information and policy documents from across multiple locations are stored centrally in the cloud.

The pandemic has proved a real eye opener for Ellie as working from home has been the norm and Inception Group’s venues have been either shut or partially opened with restrictions in place.


Ellie continues:

“Compliance has now become a real focus, it was always important but now it’s essential, creating a better safety culture. So, having all the correct paperwork, policies, risk assessments, checklists and reminders in one place that can be accessed from any location is brilliant.

“Alert65 is the total package and so easy to use and the Food Alert team is similarly easy to work with – I wouldn’t hesitate to recommend them.”

If you want to find out how your business can easily switch to Food Alert like Inception Group, simply give us a call on 020 7244 1900 and our team will be happy to discuss your compliance needs. Or get in touch with us online and we’ll call you back at a time that suits you.