How Scream for Pizza gained time and clarity through digital transformation with Food Alert
“It’s worth the investment — once you’re using it, it just quietly runs in the background doing everything you need.”
The paperwork problem
With three busy restaurants across Scream for Pizza and their sister brand, plus a growing reputation for creative combinations, Operations Lead Sarah Kilby knew that scaling the business meant finding a smarter way to stay on top of compliance.
Like many growing hospitality businesses, part of the problem was that Scream for Pizza was juggling paperwork across multiple sites.
“You can’t tell if someone hasn’t done the temp checks if it’s in a book in a restaurant 20 miles away,” Sarah explains.
From training logs to fire alarm tests, the reliance on physical records meant oversight was patchy and time-consuming. It was clear the team needed a digital solution – one that would save time, reduce stress, and bring everything together under one (virtual) roof.
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Enter, Food Alert
Having worked with Food Alert before, Sarah already knew the positive impact that could be made.
“I’d used Food Alert before at another business and liked it, so I didn’t really look at much else,” she says. “I knew it worked — it was an easy decision.”
Our Alert65 software gave Scream for Pizza exactly what they needed, which was a simple, centralised system for all things safety and compliance. Training, temperature checks, fire safety logs, and accidents and incidents could all be tracked and reviewed in one place.
“It’s definitely helped make sure everything’s happening consistently across sites — fire alarms, weekly walkarounds, checking ladders, highchairs, all those fun things.”
What are the results?
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More time, less stress
Since going digital, the team has gained back valuable hours every week — time that used to be lost chasing paper trails. Sarah talks about the benefits of having one central platform. “Having everything in one place is great… It takes the pressure off having to remember everything,” she explains.
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Real-time visibility across every site
With three bustling restaurants, Scream for Pizza and I Scream for Pizza now maintain the same high standards everywhere thanks to real-time visibility and time-stamped checklists. Sarah describes how Alert65 has “definitely helped make sure everything’s happening consistently. You can’t cheat it — everything’s time-stamped.”
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Complete confidence in compliance
For Scream for Pizza, it wasn’t just the tech that made the difference – it was the people behind it. “JoJo, our account manager at Food Alert, is great — really on it and super helpful anytime I’ve had an issue,” says Sarah. “The consultants are definitely more thorough than an EHO visit. It keeps us that little bit ahead”. That expert support gives the team confidence – and shows staff and customers they take safety seriously from the moment they walk through the door.
If you want to find out how your business can benefit from Food Alert, just like Scream for Pizza, give us a call on 020 7244 1900 and our team will help you with everything you need to know. Alternatively, feel free to get in touch with us online and we’ll call you back at a time that suits you.
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