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A weekly round-up of the headlines that have caught our eye this week


High Court rules in favour of venues in landmark insurance case

Live music venues, clubs, pubs and bars across the UK were thrown a lifeline this week when Hiscox and QBE, two of the UK’s largest insurance companies, were ordered by the High Court to pay out their disputed business interruption policies to NDML and NTIA members.

A weekly round-up of the headlines that have caught our eye this week


Eat Out To Help Out - operators pledge to continue the scheme during September

As the Eat Out To Help Out scheme drew to an end this week, a number of operators have pledged to keep the discount running through this month.

Urban Leisure Group, which operates nine stylish bars in the London area, has embraced the digital transformation of its safety compliance during the COVID-19 pandemic.

Faced with having to shut down its premises overnight and then prepare them for reopening with relatively short notice, operations manager Hannah Vernon was grateful to have access to Food Alert’s cloud-based compliance software, ALERT65. 

By Food Alert’s managing director, David Bashford

There are many things we have learned from living through a pandemic and one is the power of technology.

Virtual communication has become the norm and, for most of us, our ‘screen time’ has increased enormously since March. It has also enabled things that were once deemed impossible to be possible – from GPs running virtual patient appointments to teachers hosting online classes.  And in the world of hospitality compliance, we have also seen a switch to the power of virtual.


At Food Alert our free advice line has been a hot line for hospitality operators during the pandemic.

And as the economy opens up with more and more venues once again welcoming customers through their doors, the number of calls we have received has reached a peak as our clients seek for clarity on government advice.

So, we thought it would be helpful to share with you the top five burning questions operators are asking and the advice from our team of experts:


Fast growing health food supermarket, Planet Organic has achieved COVID-19 secure status for all its 15 London locations.

Restructuring its offer overnight to meet an increase in demand for its organic food, supplements and vitamins both in-store and online, Planet Organic called on the support of Food Alert to provide food hygiene and health & safety advice.

Following a rigorous site by site ‘virtual’ auditing process by Food Alert, Planet Organic and its As Nature Intended sites are now COVID-19 Standard Certified.

By John Haswell, Client Services Director


Working for Food Alert for over four years, where our focus is on mitigating risk and disaster, not even we could plan for the overnight impact of a global pandemic that lead to the immediate closure of all our clients’ businesses.

The shockwaves hit us all hard, not just those of us working in hospitality, but the country as whole. Phrases such as lockdown, furlough and unprecedented times became the norm.

Davy’s has been selling fine and specially selected wines to bars and wholesalers across London for more than 150 years. 

A fifth generation family business, maintaining the highest standards is core to its ongoing success. With 25 characterful wine bars, two wine shops and a wine merchants, Food Hygiene and Health & Safety are priorities.  So, working with trusted partners to deliver Davy’s exacting standards and passion for quality is critical.

Julia Wilson, technical director of food hygiene consultant Food Alert, outlines key steps to keep your pub compliant with health and safety regulations during the ongoing pandemic.

As the Covid-19 lockdown continues and our city, town and village pubs remain closed for 'traditional business', it's worth considering the safety steps you can take to make sure your venue will be ready to go when the Government gives the green light for trade to resume as normal.

How can I ensure the mental health and wellbeing of my employees?

  • It can be difficult for employees to adapt to a new work style if they’re used to a high level of interaction with their teams every day.
  • Working from home can take its toll on employees' mental health and wellbeing as this drastic change can cause a feeling of isolation.
  • Changing from a public work environment to the confined space of your own home can affect everyone.


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