As the economy opens up with more and more venues once again welcoming customers through their doors, the number of calls we have received has reached a peak as our clients seek for clarity on government advice.

So, we thought it would be helpful to share with you the top five burning questions operators are asking and the advice from our team of experts:

1. How does test and trace work?

  • The opening up of the economy is being supported by NHS Test and Trace. You should assist this service by keeping a temporary record of staff shift patterns and the name of customers for 21 days.
  • If there is more than one person, you can record the name of the ‘group lead’ and note the number of people in the party.

2. Is there a limit of 30 people in the bar at any one time?

There is no limit on numbers. However, you must allow for social distancing of at least 2m or 1m+ apart.

3. Do I have to close the business if there is a case or someone has symptoms?

  • No, not unless you are advised to do so by NHS Test and Trace.
  • If a member of staff develops symptoms of Covid-19, then they should be sent home and follow the ‘self- isolation guidance’ and seek a test for Covid-19.
  • If a member of staff has helped someone who has developed symptoms of Covid-19, they do not need to go home unless they develop symptoms.

Planet Organic’s food services director, Caroline Ottoy, said:

Food Alert’s certification scheme has been well received, not only by our 450 employees who know we have done everything we can to make their workplace as safe as possible, but also by our customers who are confident that we are delivering the highest standards possible.

To learn more about how Food Alert can help you operate a Covid-19 safe venue and its certification scheme covering documentation, people, premises and physical distancing, cleaning and personal protective equipment (PPE) contact us on