Most restaurants, caterers and hotels receive 'Allegations of Food Poisoning' (AFPs) on occasions.
Our team of qualified and experienced experts can deal with AFPs on your behalf. We contact the guest, discuss their experience and gather information. We then follow up with you to establish food preparation methods, available records, identify any causes for concern and then roll out an action plan. Our letters detailing the findings of the investigation are sent to your customer after having been approved by you.
In the event of a food poisoning outbreak, our expert team are on hand to advise and support you through the investigation as well as liaise with guests and enforcement authorities as necessary.
How our service works:
- We correspond in a professional and empathetic manner with your guest
- Incident management from notifications to conclusion
- We liase with all parties involved
- Analyse food samples using an independent laboratory if required
- Provide a detailed report including recommendations
AFPs are logged using our safety compliance software, FACT, that all correspondence and dialogue is tracked and monitored.
"The support we have received from Food Alert over the years has been exceptional. Their guidance and expertise is invaluable to our business and really does provide ‘Peace of Mind’. On the occasions we have asked for assistance with the investigation of an incident, their response has been detailed, professional and prompt." Hix Restaurants
For further information on how our team of experts can help you manage your AFP cases or to discuss your individual requirements: