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Emergency Helpline

There are times when you may need urgent safety support and advice.

Your business could experience a food poisoning outbreak, a major contamination issue, a product recall or a serious issue with a visiting Environmental Health Officer.

We have a fully resourced team of experts available 24/7 to give you help and advice. They are ready to liaise directly with operations management, head office or third parties. With coverage across the UK, expert support is always available. Giving you peace of mind, knowing you have instant access to the right advice when needed.


Accidents, incidents or unexpected visits from enforcement officers need not be a cause of alarm. Our Helpline gives you access to comprehensive expert advice through phone and email. 

All correspondence and dialogue is logged and monitored as required with a comprehensive audit trial. Through our safety compliance software, ALERT65, you have access to full case history and extensive overview reports. We minimise the disruption to your business and reassure your customers that incidents are being managed by a qualified third party. 

Why choose this service:

  • ​24/7 access to expert advice
  • Qualified team experienced with crisis management
  • Expert advice to help cut liability
  • UK wide coverage - should you require site visits
  • Peace of mind

"Food Alert’s 24/7 helpline is an invaluable business tool for The Wolseley. As a prestigious and well respected restaurant with an outstanding reputation, the Peace of Mind offered by Food Alert and the manner in which their service is delivered mirrors our own commitment to excellence." The Wolseley

For further information on how our team of experts can be on call for your business.

Get in touch